What can you credit Polynesian skin divers for an invention that revolutionized swimming?
The other day, I asked my 10 year old to cut onions, just to rile her up for fun. In the past she used to leave the room when onion was cut as the sulphur makes her eyes swell up. I was surprised when she said yes and was up to the challenge. A few […]
How to reimagine customer experience
Let us first get our hands around a workable definition of customer experience – let me try to put it as a simple experience during an interaction between a product or service which the customer has over the life of their relationship with your brand. This undoubted has become very varied, and circuitous in current […]